A New Standard in Patient Care
Our Doctors and staff remain committed to our core value of patient care, and this value guides us now as we begin the process of re-opening our doors to you. Select offices are now accepting appointments for routine eye exams and other eye care needs.
You can feel confident with a visit to our offices knowing we have revisited every step in your visit, with your safety and that of our employees in mind. We are evaluating new regulations as they emerge to ensure compliance with the latest guidance from state and local authorities. This includes providing Personal Protective Equipment (PPE) such as masks and gloves to all office personnel.
We have also outlined rigorous disinfection and cleaning procedures that are required by our staff after each patient encounter and monitored hourly by a dedicated Compliance Officer in your office. This Compliance Officer is always also responsible for monitoring the number of people in the office to adhere to social distancing protocols and keeping a strict eye on patient flow throughout the office.
What is the staff doing differently?
All Doctors and staff are required to take dedicated training courses prior to returning to work for patient care. This training was designed with safety in mind and includes every step in the patient journey. Our team is also required to submit to a basic screening at the beginning of every shift, prior to reporting to work and also upon arrival at the office. This includes temperature check and evaluation of any signs or symptoms. Employees exhibiting signs or symptoms will be asked to return home.
Employees will sanitize hands and put on approved PPE upon entering the office. All employees will wear masks and gloves, regardless of their role in patient care.
We have limited our Doctor’s schedules to allow only the minimum number of people in the office at one time. Our eye Doctors will limit the number of patients per day in order to comply with state guidelines on occupancy and social distancing. This is best for all patients and employees, regardless of age or risk level as it reduces interaction in every hour we are open.
What to do prior to your appointment.
Please visit our website to complete the paperwork needed for your appointment. This will reduce the time needed for your appointment.
What to expect upon arrival at the office.
Patients and visitors are encouraged to wear their own mask or cloth face-covering upon arrival to the facility (as communicated to them prior to their appointment). If not, they will be offered a mask or cloth face covering as supplies allow, which should be worn while they are in the facility. Masks do not need to be placed on children under the age of 2, on anyone who has trouble breathing, or otherwise unable to remove the mask without assistance. If a patient chooses not to wear a mask, he or she may be asked to reschedule their appointment to a future date.
It is important to note that only patients are allowed inside the practice. If the patient is a minor or otherwise in need of assistance, one person may accompany the patient, all others will be asked to wait outside or in their car.
You will be asked to check in with the designated Compliance Officer when you arrive. This person will ask you and anyone accompanying you to sanitize your hands, submit to a temperature check, and conduct the health assessment questionnaire prior to checking in for your appointment.
Patients (and their additional guest) will be granted access only after also completing the required pre-screening assessment. If the pre-screening assessment conditions are not met, you will be asked to reschedule your appointment to a later date to protect you and our employees.
Watch for designated markings on the floor and stations throughout the office to assist in maintaining the recommended 6 feet apart for social distancing.
What to expect during your visit.
All equipment or tools used throughout the pre-testing process and while in the exam lane will be disinfected between every patient encounter.
We’ve put a lot of thought into the new process of picking out your new eyeglasses too! Any frames touched by you or the optical staff will be set aside in a designated bin for disinfection prior to returning to the frame board.
What to expect when picking up eyewear.
As with new guidelines surrounding the eye exam process, we ask that only the patient enter the office to pick up eyewear. While we are not requiring an appointment to pick up eyewear at this time, some offices may do so if the volume becomes too large.
You may be asked to wait briefly either outside or in your car if the occupancy limit of the office has been met. All patients will be signed in and fit with their product, and eyeglass frames and cases will be wiped down prior to finalizing the dispensing of frames.
We will continue to react quickly and keep you updated as information becomes available. Visit your office’s location page to confirm office hours and additional information. Nationwide Vision is committed to serving Arizona now and in the future.
Take care, stay healthy, and we look forward to seeing you soon.
The Nationwide Vision Team
Update As of 3/19/20
COVID-19 has presented the Optometry and Ophthalmology communities with a unique challenge in how we manage daily operations. Though vision care may not be the first thought on many minds in this climate, our offices are among the healthcare facilities remaining available to those who may require care during this crisis.
As many of you are aware the CDC recently issued a statement asking the public to “postpone routine dental and eyecare visits” in the coming weeks. This same statement also emphasized the importance of prioritizing urgent and emergency visits and procedures. Nationwide Vision is doing what we can to serve the public and are complying with these guidelines for the safety of our patients, Doctors, and staff.
Effective Sunday, March 22nd, we will be open limited hours:
Monday through Friday 12:00pm to 3:00pm for Emergency Appointments and Pick Up of Previously Order Eyewear and Contact Lenses
Saturday and Sunday Closed
In these uncertain times, patients should be confident they will have the required vision correction available to them.
We are also proud to have deployed an Employee Grant to ensure our office employees continue to be paid over the next few weeks of uncertainty. We want each of our patients to know that the friendly face you see at your annual exam each year is being taken care of as best we can. Our commitment to our patients, our Doctors, and our staff remains at the forefront of our minds as we work through this pandemic together.
We will continue to react quickly and keep you updated as information becomes available. Visit your office’s location page to confirm limited hours and additional information. Nationwide Vision is committed to serving Arizona now and in the future.
Take care, stay healthy, and we will see you soon.
The Nationwide Vision Team
Update as of 3/18/2020
We continue to rise to the challenge of caring for our patients during this time of crisis. In order to comply with the most up-to-date guidelines provided by the CDC, we are implementing the following changes starting immediately:
- Waiting area chairs are being spaced to allow for the appropriate distance between each
- Only patients are allowed in the office at this time, with the exception of patients who are minors requiring a legal guardian or patients requiring physical assistance of a guardian/family member. All other family members and guests will be asked to wait outside or in their car until the conclusion of the visit
In addition, we ask that you review the following and consider rescheduling you appointment if you meet any of these criteria:
- Have you been out of the country or anywhere with a travel advisory within the last 14 days?
- Have been exposed to someone who is suspected of having COVID-19?
- Are you over 60 years of age?
- Have you had any flu-like symptoms within the past 48 hours including:
- shortness of breath
- runny nose
We thank you for your patience during this time.
Nationwide Vision has been serving the State of Arizona for 35 years, and now is no different. Please know that we are vigilantly monitoring the COVID-19 virus situation around the clock.
The safety of our patients and employees is our top priority.
Our staff has been instructed to adhere to a rigorous cleaning schedule for all equipment and commonly touched surfaces, doorknobs, etc. throughout the day to ensure a sterile environment. We always consider our office one of the cleanest places you can visit, and especially so at this time.
We will be calling you before your appointment, as well as inquiring at check-in, to ask if you have any symptoms such as fever, cough or shortness of breath. If you have any of these symptoms, we will reschedule your appointment and encourage you to call your doctor immediately.
If you have no symptoms but have had contact with someone who has a fever or cough or has tested positive for the Coronavirus, we will also ask that you reschedule your appointment for at least 14 days in the future.
Thank you for choosing Nationwide Vision and allowing us to continue to serve you and your family.
Nationwide Optometry Doctors and Nationwide Vision Staff